Getting Technical Help

While you are a student at Genesee, you will be required to use a number of different forms of technology. While we make an effort to keep it relatively simple, that doesn’t always work.

When you have problems with a computer, a couple of things you can try in most situations:

  • try working in another browser; if you’re using Chrome, try Firefox or Internet Explored
  • clear cache; if you don’t know how, there is information on clearing cache and cookies on our Help Desk web site

If that doesn’t do it, we have online, in person, email and phone options.

help desk logoOnline

Go to the Help Desk web site and use the search feature to try to find an answer. Problems and questions common to GCC are on that site.

In Person

Computer Services staff work in the Open Computer Lab (T207) of the Batavia Campus. Staff there will assist you with most problems (although we cannot help you with many problems related to personal computing devices). The staff there can reset passwords on the spot, assist you with Blackboard navigation and refer you to other staff on campus as needed.


Send an email to and someone from Computer Services will get back to you. That email is watched closely from 7 am to 5 pm, Monday through Friday and occasionally on the weekend.

During the work week, we’ll get back to you within a short time to help you as we can. On the weekend, we may not get back to you until Monday, depending on your problem.

Because we really don’t know who you are from an email address, we will not give out username or password information through email. We will refer you to the phone option for that.


The Help Center phone is 1-866-614-5004 — PRESS 1 — and the staff there will verify who you are (birth date and address) and help you get logged in. If you’re in front of a computer when you call, they will walk you through logging in and wait to make sure the login worked.



Tutoring and Proctored Testing


The college has an array of free tutoring services available to assist all students.

Tutoring in the summer may be slightly limited, but assistance is still available. You simply need to ask!

  • In Batavia, go to the Tutoring Center (D207) and talk to the staff there about getting help.
  • At a campus center, talk to the staff in the office about what kind of help you may need and they will help find you a tutor.
  • Online, check the online tutoring options that will be listed.

Summer sessions fly by, so check for assistance the moment you think you might need help. In fact, if you’re taking a subject that you know you will need help with, schedule that first tutoring appointment now, before summer classes even start!

Proctored Testing

testing logoSome online courses will require you to take proctored tests. Check your syllabus carefully for testing requirements, and ask questions of your instructor.

Ask those questions now, if you are at a distance from Genesee and will need to make special arrangements for proctored testing.

In Batavia and at the Campus Centers, hours are set up for proctored testing. Information on testing hours is on the college web site and updated regularly. Be aware that you need proper identification to take a test.

Also, plan your time properly. You need to be finished with your test by the time the location closes. The staff will not be allowed to let you stay beyond the scheduled closing time.

Another good idea is to call ahead, especially to campus centers, to confirm the testing hours.

Testing Center Hours for Finals Week

The Testing Center in Batavia will be open the following hours for May 14 – 18

  • Monday: 8:00 am – 4:00 pm
  • Tuesday: 8:00 am – 7:30 pm
  • Wednesday: 8:00 am – 7:30 pm
  • Thursday: 9:00 am – 7:30 pm
  • Friday: 9:00 am – 4:00 pm

Remember that Photo ID is REQUIRED and that seats are first come-first served. Don’t wait until the last minute!

Campus center hours will be different; contact the campus center directly to verify their Testing hours.

Spring 2018 Final Exam Schedule

Final exams for the Spring 2018 semester are scheduled for May 14-16, 2018.

The final exam schedule can be found here: (link will open in a new tab).

Students should check the schedule to see if a final exam is scheduled in your course and to confirm the time, date and location with your instructor.

For MAT 091 and MAT 092 sections not specifically listed, students need to contact their instructors for final exam options.

Questions about final exams should be directed to the instructor of the course.

2018 Scholars’ Symposium Winners

2018 Scholars’ Symposium Winners

  • Award for Excellence in Computer Science–Cameron Bennage “In a Game of Battleship, Can The Computer Be Better Than You?
  • Award for Most Global in Perspective–Airi Hayasaka “Otaku–The Differences in Otaku Culture Between Japan and the U.S.”
  • Award for Most Global in Perspective–Miranda Schiller “What Is Home?”
  • Award for Excellence in Sustainability David Fenn, Timothy Frew, Gaia Fukuzato, Andrea Kirsch, Stacy Mullett, Anthony Nickel, Kera Pfieffer, Christian Pierre-Louis, Meghan Potter, Maura Rogers, Jacy Sero, Timoty Slivinski, Summer Storms, Javin Williams, “Sustainable Still Life”
  • Award for Photographic Artistic Excellence–Kasey Edgerton “Visions of You”
  • Award for Excellence in Mental Health–Amanda Pahuta “Unflattening My Prison”
  • Award for Excellence in Teaching & Education Xochitl Rosario “Communication with Infants, Toddlers, and Adolescents”
  • Award for Best Poster–“Back Pain? Maybe Your  Backpack  is to Blame” Breda Castaneda, Norbert Ortiz-Perez, Casey M. Swartz and Laura Whitcroft
  • GSA Award–Cole Rogers “I ______You; My Generation”
  • Award for Excellence in Creativity–Cole Rogers”I ______You; My Generation”
  • Award for Best Oral Presentation–Cameron Bennage “In a Game of Battleship, Can The Computer Be Better Than You?

Award for Overall Academic Excellence is sponsored by the Creative Writing Club

  • Award for Excellence in Criminal Justice–Jamie E. Englerth “Solitary Confinement: Is it a Necessary Evil?”
  • John Gardner Literary Award–Alexis Hackmer “A Dark Light”
  • Excellence in Literary Arts–Brock Nahalka “Luck of the Draw”
  • Excellence in Poetry–Cole Rogers “I ______You; My Generation”
  • Excellence in Narrative–Kasey Edgerton “Visions of You”
  • Excellence in Craft & Form–Anna Lena Adams “What is Art”
  • Judges’ Choice–Amanda Pahuta “Unflattening My Prison”

Thank you to everyone for making the Scholars’ Symposium a success!


JoNelle Toriseva & Scholars’ symposium Committee

The Script – Thursday, April 14

The Script

As part of the GENESEE IT. SAY IT. campaign Genesee Community College will be hosting a performance by Tim Collins and his one man show The Script. The  Script is an interactive and engaging performance that touches on the topics of sexual assault prevention, toxic masculinity and bystander intervention.

The Script will be presented on Thursday April 12, 2018 at 12:30pm in the Gymnasium and is open to all students, faculty and staff.

Annual Spring Job Fair – April 5

Career Services Presents…
585-345-6888 ⦁ G115 ⦁

 Annual Spring Job Fair

Thursday, April 5th 


FORUM, Batavia Campus

Looking for a job or internship?  All majors, students, alumni, and community members are invited to join us for this FREE event! Explore the opportunities with local and regional employers.

Supported by: Phi Theta Kappa
Register through: Purple Briefcase

Resume Writing Contest

Write it Right: 7th Annual Resume Writing Contest

Resumes Due: April 19th

To Enter:

  • Create a resume
  • Email your resume to or submit in person to Career Services in the Student Success Center

Resume Writing Help:

  • Pick up a Guide to Resume Writing in the Student Success Center
  • Call Career Services (585-345-6888) to schedule an appointment


  • 1st Place = iPad Mini
  • 2nd Place = $50 cash
  • 3rd Place = $30 cash

Co-sponsored by: Student Activities and the Business Forum Club

37th Annual Fashion Show – April 28

GCCFashionShow1aThe Fashion Program students at Genesee Community College are proud to announce the 37th Annual Fashion Show to take place on Saturday, April 28, 2018 at 7 p.m. and everyone is invited to save this date now!

The theme this year is “Ascendant” which carries two separate but equally important definitions. First, “Ascendant” speaks to the rising power GCC has in communicating fashion. This show is the culmination of student learning and it truly delivers the message that fashion is not only thoughtful, but impactful.

Secondly, the term ascendant represents the very first moment of a new day when the sun’s path crests the eastern horizon. It typically describes a person’s rising sign – the exact moment of one’s birth, dictating by calendar, the astrological sign under which a person is born. Astrological signs have been used to describe character traits of those born under each sign; just one way in which groups of people differ from one another. The “Ascendant” theme moves beyond recognizing these differences and to use fashion to make statements about moving to appreciate those differences as potential contributions to creative teamwork.

“Ascendant” promises to be a bigger production than ever! It will take place on the 24,000 square foot indoor field house in the brand new Richard C. Call Arena which will be transformed into a dreamlike area by the Fashion Program students. With plenty of space and accommodations for 2,000 guests, the students will be putting on one huge production. The only show will be on Saturday, April 28, 2018 at 7 p.m. so make sure to get your seats today!

Tickets to attend the show are available in advance for $5 per person until 4:30 p.m. on Wednesday, April 25, 2018. After that, tickets will be available at the door for $8 per person. To purchase tickets in advance, email today.

Interested in an opportunity to show your support for the Fashion Show? GCC’s fashion program students are currently soliciting and accepting production sponsors. Business donation opportunities of $10 and personal donation opportunities of $5 are still available. Sponsors will be included in the Fashion Show Program as well as on the Fashion Show website. Contact Debbie Mancuso at (585) 345-6830 or via email at to schedule a donation pick up or to make special arrangements for your donation. Checks should be made payable to GCCA and can be mailed to Genesee Community College, Fashion Show, One College Road, Batavia NY 14020-9704.

To get an inside look at the 37th Annual Fashion Show, Ascendant, follow @trendygcc_ on Instagram and @trendygcc on Twitter. Students will be sharing details about the show and more!

The Fashion Program at GCC has always been a flagship program for the college. The knowledge and experience of the program faculty and the dedication to their students has produced quality and professional workplace candidates and well-prepared transfer students since the program’s inception 40 years ago. Recently, GCC resigned its articulation agreement with LIM for students in the Fashion Business: Merchandising A.A.S. program. Students who complete the track and degree can seamlessly transfer to LIM to complete their B.B.A. in Fashion Merchandising, Visual Merchandising, Marketing or Management. In addition, GCC is very excited to announce a new articulation agreement with Cazenovia College. This agreement provides a seamless transfer opportunity for GCC’s Fashion Business: Merchandising A.A.S. students to Cazenovia’s Fashion Merchandising B.P.S. and for GCC’s Fashion Business: Fashion Design A.A.S. students to Cazenovia’s Fashion Design B.F.A. degree program. Anyone interested in taking advantage of these transfer opportunities through GCC is encouraged to contact GCC’s Student Success Center at (585) 345-6805 or via email at