Asking Questions — helpdesk@genesee.edu

As a GCC student, if you have questions about any aspect of your course(s), you first should consult your instructor(s) or advisor. This includes topics such as accessing and submitting content, assignments, and tests in Blackboard. If you have questions about your program/major, please consult your program advisor.

If the nature of your question is not course- or program-specific, you may send an email to helpdesk@genesee.edu Please clearly state your question and include sufficient details to help the message recipient understand the situation. Please be aware that it may take 24-48 hours (regular business days) to receive a response. We appreciate your patience and look forward to helping you.

If you forgot your GCC password, use the “Forgot Your Password” tool: Go to www.genesee.edu, click the “myGCC” tab on the top, and click the blue “Forgot Your Password” link below the login link. Follow the directions. You can also call the 24×7 Help desk at 866-614-5004 — PRESS 1. Password reset requests via email cannot be honored for security reasons.

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