Getting Technical Help

While you are a student at Genesee, you will be required to use a number of different forms of technology. While we make an effort to keep it relatively simple, that doesn’t always work.

When you have problems with a computer, a couple of things you can try in most situations:

  • try working in another browser; if you’re using Chrome, try Firefox or Internet Explored
  • clear cache; if you don’t know how, there is information on clearing cache and cookies on our Help Desk web site

If that doesn’t do it, we have online, in person, email and phone options.

help desk logoOnline

Go to the Help Desk web site and use the search feature to try to find an answer. Problems and questions common to GCC are on that site.

In Person

Computer Services staff work in the Open Computer Lab (T207) of the Batavia Campus. Staff there will assist you with most problems (although we cannot help you with many problems related to personal computing devices). The staff there can reset passwords on the spot, assist you with Blackboard navigation and refer you to other staff on campus as needed.

Email

Send an email to helpdesk@genesee.edu and someone from Computer Services will get back to you. That email is watched closely from 7 am to 5 pm, Monday through Friday and occasionally on the weekend.

During the work week, we’ll get back to you within a short time to help you as we can. On the weekend, we may not get back to you until Monday, depending on your problem.

Because we really don’t know who you are from an email address, we will not give out username or password information through email. We will refer you to the phone option for that.

Phone

The Help Center phone is 1-866-614-5004 — PRESS 1 — and the staff there will verify who you are (birth date and address) and help you get logged in. If you’re in front of a computer when you call, they will walk you through logging in and wait to make sure the login worked.

 

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